IT Helpdesk Technician

Package Description

What we offer in return:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service
• An additional day off for your Birthday
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Work Place Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture.

Job Introduction

To provide remote support to our clients over the phone and using remote ac-cess software, assisting with daily operations such as backup checks, building and configuring client machines and producing performance reports.

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice. Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.  All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

As a Company we are unable to provide Sponsorship for overseas candidates.

By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website

Prestige Nursing & Care reserve the right to close this role early

Main Responsibilities

Key Responsibilities:

• Provide first Line Helpdesk support via phone, email, and remote access software
• Troubleshoot, diagnose problems, implement corrective action and/or escalate to other technical resources as appropriate and in line with agreed processes
• Support customers through the problem-solving process
• Administration of users account and credentials
• Daily operational checks
• Manage and maintain accurate records
• Client machine builds
• Ordering of equipment
• Assisting in overseeing asset database
• Some on-site support when required

The Ideal Candidate

Key Skill requirements:

• Basic understanding of core networking concepts
• Good fault finding and diagnostics skills
• Excellent customer service skills
• Excellent communication skills
• Valid UK driving license + access to own vehicle
• A commitment to equal opportunities and diversity

Desirable skills and experience:

• Able to work well in a team
• Able to work independently when required
• Good diagnostics thought processes
• Some hands-on Active Directory
• Some hands-on experience working with Microsoft Technologies such as Windows 10, Windows Server 2012 R2 and/or above, Office 365
• Experience of VOIP systems

About The Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing & Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process