Service Delivery Manager

Package Description

Up to £32,000 plus benefits 

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

Working hours based on a rotational shift pattern, made up of early shifts, middle shifts and late shifts. Hours covered 5 out of 7 days. 

Job Introduction

Sodexo have an exciting opportunity for a Service Delivery Manager to join the team at Worthy Down, Winchester. 

The role will be responsible for the daily management, co-ordination and control of all operational activity.

The ideal candidate will have excellent customer service and people management skills, a background in Soft FM management is essential.

Our wealth of experience partnering Government Agencies means we are able to transfer best practices from the corporate sector to create better working environments in the public sector. We bring services that increase employee engagement, wellbeing and productivity to the public sector to help support government to deliver on its promised outcomes while reducing costs. Our goal is to improve service outcomes and reduce overall costs to the taxpayer.

Main Responsibilities

• Create, develop and maintain excellent client/customer/colleague relationships through the delivery of guest services 
• Work in conjunction with Unit  Managers team to plan, organise and coordinate service activity across the site and outstations 
• Cash takings reconcile and collection from each area each day, deposited into centralised secure location 
• Cashing up sheets scanned to Site Administrator, delegated task 
• Investigation into cash discrepancies completion and reported 
• Complete banking each week and scan associated documents to  Site Administrator  
• Completion of Crown accounting, delegated task 
• Place supply orders for all locations, delegated task 
• Complete accurate stock taking at each location weekly, delegated task 
• Actively drive a safety culture by demonstrating a contribution to all health, safety and well-being initiatives  
• Hold team briefs, huddles, conduct safety walks as required 
• Carry out, record and manage all training on-site 

The Ideal Candidate

• Experience of working in a management role within the soft FM service industry 
• People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures. 
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication  
• Management knowledge of health & safety and food safety 
• Ability to make independent decisions and able to work on own initiative within a team environment 
• Able to demonstrate attention to detail and adherence to standards  
• Analyse problems analytically, develop opportunities and implement innovative solutions 

About The Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business. We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process