Security Officer

Package Description

Working in a corporate building on the front reception and security desk with an established team. To provide security for the building and employees with some reception duties included.

You will be professional and have good customer service skills with the ability to work on a computer based system.

You will be responsible to access and egress and building safety including locking up. You will be able to be a lone worker.

Job Introduction

To be responsible for the security of the building, the opening and closing of the building, working to achieve the Service Level Agreement and providing an outstanding service.

Main Responsibilities

• To assist with the smooth running of reception and security
• To welcome client’s visitors, and ensure they sign in on the visitor’s system
• To contact visitors hosts when they arrive
• To sign in and out all visitor, contractor and forgotten passes
• To disable all none returned passes
• To inform Manager if any passes have not been returned
• To be polite and professional at all times
• To act upon and reply to all emails in reception, facilities and personal accounts
• To keep all records and working documents up to date
• To be alert and notice/log anything unusual, report where necessary
• To have a full working knowledge of the site and personnel
• To monitor CCTV and building alarms and alert persons as necessary
• To sign in and out keys to those authorised on the key authorisation register
• To provide first aid when needed (if trained)
• To patrol internal premises as specified
• To be vigilant and approachable at all times
• To unlock and lock up the building using the correct procedure
• To raise and drop barriers at specified times
• To act on any intruder alarm set off in the day according to the correct procedure
• To act on any fire alarm and follow the fire evacuation procedure
• To call the emergency services when needed and to stay calm and professional
• To have a clean smart professional image and wear uniform at all times 
• To maintain and keep up to date security logs and incident reports
• To identify any maintenance faults and report them appropriately
• To aid with energy saving by turning off non-essential lights and shutting doors and windows
• To ensure that the appropriate safety signage is used at all appropriate times e.g. wet floor signs to ‘warn’ customers were possible.
• To ensure a high standard of personal hygiene is always maintained and that uniform provided and specified is worn with care to being clean and ironed.
• To take part and effectively engage in employee training and having a full understanding of Health and Safety, Facilities management and Site Specifics Procedures.
• To deal with any complaints / issues from customers immediately and report directly to Manager
• To participate actively within team meetings in order to develop ideas to enhance service offer.
• To perform miscellaneous tasks as instructed by the reception/security supervisor
• To be flexible to work additional hours in order to cover holiday and sickness within the team.
• To be responsible for your own learning and development with support from the manager

The Ideal Candidate

Essential

•  Security Experience
•  Customer Service
•  Excellent time keeping, and flexibility.
•  SIA Licence

Desirable

•  Good communicator with colleagues, visitors, contractors and clients
•  Ability to maintain and develop client relationships.

Key Performance Indicators:

• Standard of security achieves the Service Level Agreement.
• Compliance with Health and Safety Legislation and Sodexo Procedures
• Compliance with Site Specific Client procedures
• Developing and implementing new ideas
• Responsive to training and new site procedures.
• Ability to respond to additional tasks in a timely manner & manage workload throughout the shift.
• Building client and customer relationships.

About The Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process