Soft Services Manager


Number of Positions:
Contract Type:
Permanent – Full Time
Competitive salary & package
Working Hours:
Hollister, Rehins, Ballina, Co Mayo
Closing Date:
Job Category:
Facilities Management
Sodexo Segment:
ROI Corporate Services

Package Description


  • 20 days annual leave increasing to 25 with service
  • Free GP service
  • Bike to work scheme
  • Life assurance
  • Company pension scheme
  • Eye care vouchers
  • Employee assistance program with counselling and life advice supports
  • Family leave options
  • Shopping vouchers
  • Training, development, and progression opportunities

Job Introduction

To manage and be responsible for the production of all catering and cleaning services at the required times to the company’s standards, within the agreed specification and to the agreed performance, qualitative and financial targets.


Main Responsibilities

  • Develop long term Client relationships in line to enhance the retention of current Clients and Customers, gain referrals for new business and attract new Customers.
  • Plan, cost, and document menus and ensure these are consolidated across the business.
  • Ensure stock levels are kept to the agreed establishment targets and supplies are ordered from nominated suppliers.
  • Monitor and maintain consistent methods of food preparation, production, presentation, and service for all meals and ensure they comply with Sodexo’s standard and procedures and meet the agreed specification of the contract.
  • Conduct regular reviews of current operating costs, margins, controls, and menu costings to ensure Sodexo is achieving optimum profit.
  • Ensure that all goods are correctly and quickly stored away on a first in first out basis and comply with Health and Safety regulations.
  • To ensure the prompt and efficient preparation and service of all meals and breaks at the required time, being provided to the standard of the food service offer laid down in the Service Level Agreement and to the Clients, Customers and Sodexo’s satisfaction.
  • To understand and maintain the standards and integrity of the service offer and Service Level Agreement at all times.
  • To carry out a daily service audit and perform activities detailed in the service offer manual under Key Performance Indicators to the frequency and level required.
  • Ensure financial documentation and accountancy of the unit (and those from suppliers) is accurate and within agreed budgeted levels.
  • Motivate and lead catering employees to perform their roles to a high standard and in alignment to Sodexo policies and procedures.

The Ideal Candidate


  • Experience in a similar role
  • Good knowledge of the service industry and the importance of client relationship management
  • Ability to achieve and set standards and operate to performance criteria.
  • Good interpersonal skills and ability to communicate effectively with customers, clients, and staff
  • Good time management and organisational skills



  • Food Safety training
  • IOSH certificate or equivalent

About The Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

Attached documents: