Customer Service Leader


This job has been closed.

Number of Positions:
Contract Type:
Permanent – Full Time
Closing Date:
Job Category:
Sodexo Segment:
UK Transversal Functions

Package Description

Join Sodexo as a Customer Service Lead on one of the key global accounts based in Cambridge.
Lead by example a small and efficient team while overseeing operative functions across 2 sites. Be direct point of contact between multiple actors in delivering high standard services to Client.
Get the chance for a brilliant career progression.

We like critical thinking individuals who can come up with solution to problems and challenges.
We like to empower and develop staff members providing tools and training.

If this sound like you, apply!

Main Responsibilities

  • To take responsibility for all Facilities Management service streams and ensure that a five-star customer service experience is delivered
  • To be the first point of contact for building occupants on facilities issues
  • To be visible to all users and build strong customer relationships
  • To ensure the working areas are compliant to Health and Safety and environmental procedures
  • To report all faults and issues to the relevant service partner as directed by the Service Manager
  • To ensure working areas are kept clean and tidy
  • To monitor and review the vend and stationery hubs to ensure they are replenished as required
  • To work as part of the business support
  • To undertake the induction and training of users allocated to your area
  • To have a full working knowledge of the building including all services
  • To carry out basic maintenance tasks as required
  • E-ProphIT knowledge for processing invoices, cash and stock takes
  • EPOS cashing up and banking of all monies, ensuring all company procedures are carried out

The Ideal Candidate

  • Exceptional customer service skills with a flexible attitude towards working
  • Ability to prioritise workload
  • Attention to detail with excellent service level standards
  • Strong commercial knowledge and focus
  • Excellent interpersonal and communication skills
  • A strong team player who has the ability to work on own initiative
  • A flexible and proactive attitude


About The Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.