Catering Supervisor

Package Description

Patient Dining

• Safe use of industrial catering equipment
• Storing TVF foods after delivery
• Decanting and labelling food items
• Collection of patient menu orders on the day of service using a PDA,
• Loading and regenerating food according to order
• Cleaning of kitchen areas
• Cleaning of industrial catering equipment
• Preparation of ward food issues
• Recording of temperatures and corrective actions in accordance with company policy
• Printing via PC, picking and packing sheets
• Stock rotation

Retail 

Job Purpose

• To lead a team of Retail Service Assistants and ensure high standards of restaurant and retail services within designated locations on the site at all required times.

Accountabilities or “what you have to do”

• Good interpersonal skills at all levels
• Ability to be an effective team player
• Experience of supervising employees within a service environment and maximising the performance of the team
• Exchange information with Retail staff in relation to rotas, service and training matters.This is to include :
• Ensuring staff know the daily service
• Daily Special promotions
• Presentation/Display of Stock items for Sale
• Pricing of all products
• Description of Products
• Ensuring correct uniform and friendly and courteous manner to customers
• Knowledge of work procedures, practices and equipment for retail service including :
• Ensuring staff observe strict security procedures when dealing with cash transactions
• Resolving staffing issues, reorganise service delivery at short notice to ensure standards maintained.
• To compile and organise six monthly training sessions with staff to cover areas specified in Training Record Cards
• Organise a timetable of “on the job” training to cover all aspects of the job with a view to compiling work schedules
• Compile daily and weekly staff rotas and ensure that they are adhered to and the keeping of up to date staff holiday charts.
• Compile daily and weekly cleaning schedules and ensure that they are carried out by regular daily checks covering all areas.
• Safe use equipment
• Provide retail service to patients, visitors and clients in accordance with agreed specification to achieve high standard of service
• Ensure that all statutory regulations regarding safety, fire and hygiene are compiled along with any Trust specific codes of practice
• Ensure the relevant bookkeeping and Quality Monitoring systems are completed to the specified standard, in particular wages, labour and income control and raw material control
• Report and record any mechanical or electrical defects and the need for repair
• Ensure compliance with cash handling procedures and be accountable for the accuracy of the cash takings.
• Check and be responsible for the receiving and storing of all purchases and overall security of staff during working hours on duty.
• Ensure safe use of a range of equipment and appliances
• Daily responsibility for leading a team in the retail function.
• Day to day supervision responsibility for the retail staff including training, appraisal, first line disciplinary and absence action.
• Participate in the training and in the induction of new staff, attending training and development events in support of the role.
• Report accidents or injuries in accordance with company procedures
• Responsibility for Information Resources
• Complete monitoring as required throughout all areas of responsibility
• Monitor and maintain accurate records in accordance with company procedures.
• Carry out routine Quality Control Audits and measure customer satisfaction levels of each aspect of the Retail Services.
• Participate in Staff surveys as required.
• Take appropriate action to ensure operation to all health, hygiene and foodpreparation and service procedures referring to line manager as necessary.
• Ensure all services are directed and provided within the laid down operational procedures in particular being “hands on” at peak service periods.
• Walking around the site, sitting at a computer, standing.Some manual handling of stores and equipment.
• Concentration required when checking stores and equipment, completing forms, using machinery, compiling rotas, completing audits
• Carrying out informal counselling and appraisals for staff.
• Impart news regarding performance or operational issues to staff
• Be able to work under pressure and be flexible, including work at weekends and bank holidays.
• Working in an in closedlocation
• Long periods of standing
• To take every reasonable opportunity to maintain and improve your professional knowledge and competence
• To participate in personal objective setting and review, including the creation of a personal development plan
• Managers who have responsibility for supervising/managing people must comply with the guidelines that can be found in the “Code of Conduct for NHS Managers”
• The principles of “Improving Working Lives” must be upheld at all times
• To take reasonable care for your own Health and Safety and that of any other person who may be affected by your acts or omissions at work
• To co-operate with the Manchester Central Hospitals Trustin ensuring that statutory regulations, codes of practice, local policies and departmental health and safety rules are adhered to
• To ensure that confidentiality is maintained at all time
• To promote equality and diversity in your working life ensuring that all the staff and patients who you work with feel valued and treated in a fair and equitable manner
• Infection Control is everyone’s responsibility. All staff, both clinical and non-clinical, are required to adhere to the Trusts’ Infection Prevention and Control Policies and make every effort to maintain high standards of infection control at all times thereby reducing the burden of Healthcare Associated Infections including MRSA.
• All staff employed at the Manchester Central Hospitals Trusthave the following key responsibilities:
• Staff must wash their hands or use alcohol gel on entry and exit from all clinical areas and between each patient contact.
• Staff members have a duty to attend mandatory infection control training provided for them by the Trust.
• Staff members who develop recurrent skin and soft tissue infections and other infections that may be transmittable to patients have a duty to contact Occupational Health.

Skills, Knowledge and Experience

• Retail Experience
• Supervisory Experience
• Customer Focused
• Excellent Time management
• Self-Motivated and innovative
• Ability to work effectively as part of a team
• Flexible approach to the role
• Ability to work well under pressure

Job Introduction

We currently have an opportunity for a Catering Supervisor to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Main Responsibilities

• Strategic planning, co-ordination, implementation and improvement of service delivery systems from an operational perspective.
• To develop the Sodexo patient feeding and retail offers using in – house, and own initiatives.
• To build an effective working relationship with the all staff to ensure the efficient delivery of the food services required in the retail, patient dinning and areas of responsibility.
• To build an effective working relationship with all staff to ensure efficient delivery of the food services required to the patients at the ward and department level.
• Responsible for all aspects of food managment into the retail areas and patient feeding.
• To conduct regular team briefs with the Catering team and minute these.
• To attend regular management meetings (some of which will be client facing)
• To be responsible for the ordering, counting, finiancial accountablity and security of stock for use in all catering areas.
• To be responsible for the development, delivery and promotion of events and attractions to increase use of the retail facilities and when appropriate in the patient feeding department (i.e Christmas)
• To develop, refine, communicate and execute company policy and procedures designed to achieve high standards of serice delivery across all catering operations.
• To ensure that each retail outlet achieves its financial targets.
• To ensure that the patient feeding account achieves its financial targets and to report of financial figures.
• To maintain the reputation of company brands and ensure they are applied appriopriately for delivering the service offer.
• To assist in conducting patient and customer surveys
• To encourage innovative ideas ans solutions to solve operational problems.
• To comply with the HSWA, Food Safety and COSHH regulations (including the maintaining of Health & Safety and Temperature records)
• To maintain company quality control procedures.
• To continue to develop one’s own skills and knowledge within the position.
• To identify the training requirements of the catering team through conducting staff 6 monthly and annual PDR’s
• To train catering staff 6 monthly and annual Food Safety and Health & Safety using the GREAT cards
• To train catering staff CORE skills using the GREAT cards

The Ideal Candidate

Essential

•  Excellent communication skills
•  Previous Supervisory Skills

Desirable

•  Intermediate Food Hygiene Certificate
•  Intermediate Health and Safety Certificate
•  Previous Catering experience
•  Previous Supervisory Skills

About The Company

Sodexo is committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.