Facilities Support Manager

Job Introduction

We currently have an opportunity for an experienced Facilities Support Manager to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Main Responsibilities

• Have full working knowledge of the University of Greenwich contract
• Responsible for ensuring compliance of own team with all Company and Client policies and procedures whilst proactively responding to prevent and deal with issues of non-conformance.
• Managing a team including Supervisors, Cleaners, Porters, Mail Room Operatives, Drivers, Receptionists and Business Support Operatives assessing workload schedules and allocating resource as required whilst prioritising urgent requests
• Have a working knowledge of time management and payroll systems – Kronos & UDC preferably
• Ensure all staff maintain and deliver a quality service according to set work schedules and procedures
• Supporting the Service Delivery Manager with managing the allocated budget.
• Ensure achievement of client and service user satisfaction, and monitor these on regular basis
• To establish and maintain satisfactory relationships with individuals at all levels within the Company and the Client organisation
• To ensure that both SLA’s and KPI’s are being delivered to the required contract standard
• Work with the QFM system to interrogate the workload and action jobs / allocate resource
• To produce accurate and relevant information to ensure monthly reporting is completed as required
• Ensure the cultivation of innovation and best practice and share across the wider business unit
• Recruit, induct, motivate, manage, train and develop all employees following Sodexo HR policy and guidelines
• Manage employees using the Sodexo performance review processes, talent development and succession planning
• Ensure the campus team is motivated and engaged and undertake employee Appraisals/Performance Reviews
• Ensure the team members have a training and development plan to ensure that employees receive the necessary legislative training, on job training and career development activities to aid succession planning which are planned and recorded

The Ideal Candidate

The ideal candidate for this role will have:

Essential

• Previous experience of managing and leading a team
• Ability to solve problems and implement appropriate solutions
• Previous experience of working in standards driven/compliance environment
• Previous experience using Time Management, Payroll and CAFM systems
• Strong knowledge of health and safety and COSHH regulations
• Ability to prioritise and deploy resources effectively
• Previous experience of conducting audits and undertaking risk assessments
• Previous cleaning experience
• Client relationship experience

Desirable

• Awareness of quality management systems e.g. ISO
• IOSH / NEBOSH qualification
• British Institute of Cleaning Science (BICS) qualified
• Knowledge of external cleaning developments and innovations

About The Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.