Casual Catering Supervisors at Edinburgh Zoo

Package Description

• £13.22 per hour.
• Weekly pay, accruing holiday pay as you work.
• Casual hours across the week.
• An exciting and fun working environment. 
• Amazing training and development opportunities.
• Opportunity to get involved across the wider business during peak times.

Job Introduction

Heritage Portfolio are looking for talented and enthusiastic Catering Supervisors to join our casual team based at Edinburgh Zoo! 

As part of our casual catering team, you will be a pivotal part in delivering outstanding service and team support across our unique catering spaces across the Zoo. Edinburgh Zoo offers a variety of catering spaces including The Gannet, a large relaxed space offering freshly prepared food across the day. The Penguin Café, a coffee and cake spot with the enviable view of the penguin habitat. The Grasslands, offering up tasty street food options. And our historic Mansion House where we host a variety of exciting and glamorous events. We also have our magical Giant Lanterns event approaching which has a Galactic Safari twist this year and you will play a key role in delivering this stunning event to our guests. 

What you’ll do: 

• Oversee the food / beverage operation, managing and supporting a team of staff, delegating tasks to ensure optimal service is delivered.
• Follow standard operating procedures to maintain quality and consistency across the site.
• Use your experience and leadership skills to provide and deliver a successful, exceptional, unforgettable experience for our guests.
• Maintain cleanliness of both front and back of house areas and adhere to health and safety guidelines.
• Making sure casual and agency teams are fully briefed, and given their allocated break time.
• Ensure profitability through protection of the company’s asset and stock.
• Always ensure you and your team remain smart and presentable in line with the company’s dress and appearance policy.
• Maximising sales opportunities through upselling where possible.
• Ensure that you and your team adhere to company procedures regarding allergens.
• Ensure guests are served in a friendly, welcoming, and efficient manner while maintaining a clean and safe work environment.

What you’ll bring: 

• A leader who can keep their team motivated over busy periods.
• Positive attitude, being friendly yet professional.
• Ability to communicate clearly and concisely with both team and management around the site.
• A team player with an ability to work in a busy environment.
• Excellent verbal communication and customer service skills.
• 18+ due to the licensing restrictions.
• Experience in dealing with guest complaints promptly and efficiently.
• Previous supervisory experience desirable. 

What we offer:  

• £13.22 per hour.
• Weekly pay, accruing holiday pay as you work.
• Casual hours across the week.
• An exciting and fun working environment. 
• Amazing training and development opportunities.
• Opportunity to get involved across the wider business during peak times.
• Employee discounts! 

Main Responsibilities

• Oversee the food / beverage operation, managing and supporting a team of staff, delegating tasks to ensure optimal service is delivered.
• Follow standard operating procedures to maintain quality and consistency across the site.
• Use your experience and leadership skills to provide and deliver a successful, exceptional, unforgettable experience for our guests.
• Maintain cleanliness of both front and back of house areas and adhere to health and safety guidelines.
• Making sure casual and agency teams are fully briefed, and given their allocated break time.
• Ensure profitability through protection of the company’s asset and stock.
• Always ensure you and your team remain smart and presentable in line with the company’s dress and appearance policy.
• Maximising sales opportunities through upselling where possible.
• Ensure that you and your team adhere to company procedures regarding allergens.
• Ensure guests are served in a friendly, welcoming, and efficient manner while maintaining a clean and safe work environment.

The Ideal Candidate

• A leader who can keep their team motivated over busy periods.
• Positive attitude, being friendly yet professional.
• Ability to communicate clearly and concisely with both team and management around the site.
• A team player with an ability to work in a busy environment.
• Excellent verbal communication and customer service skills.
• 18+ due to the licensing restrictions.
• Experience in dealing with guest complaints promptly and efficiently.
• Previous supervisory experience desirable. 

About The Company

Heritage Portfolio is the sub-segment of Sodexo Live! that produces outstanding catering and event services for our cultural destinations. These include exceptional “in-house” café services in some of Britain’s leading visitor attractions such as V&A Dundee, The Signet Library,  Portrait Gallery, private parties and dining, weddings and prestigious events.

Our mantra is “Never standing still” and as we grow and flourish in the world of bespoke events and venues, we remain true to our original ethos: to provide an amazing experience that goes beyond the remarkable food we serve. Therefore we are always looking for passionate, enthusiastic and motivated individuals to join our team and take pride in the work they deliver.