Ad Hoc Portering Supervisor

Job Introduction

Job Description

Healthy outcomes start with positive patient experiences.

• 38.5 Hours / 4 on 4 off / 10:00-22:00
• £14.64 per hour
• Uniform Provided / Access to Blue Light Card / Sodexo Benefits 
• 20 days holiday per year pro rata plus bank holidays
• Location is Royal Stoke Hospital

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is:ST4 6QG 

Please take the time to read the attached job description

Job Introduction

Healthy outcomes start with positive patient experiences.

As a Porter Supervisor at Sodexo in Royal Stoke Hospital, you’ll be an essential part of the hospital’s daily operations — safely moving patients, vital equipment, and medical supplies throughout the site. With professionalism and a friendly approach, you’ll help reduce the stress of hospital visits for patients, staff, and visitors alike.

What you’ll do:

• Manage staffing rosters to ensure appropriate workforce levels and maintain high service standards.
• Lead and support portering operations, allocating resources and responding to service demands, emergencies, and major incidents.
• Coordinate patient, staff, and visitor assistance, ensuring a professional and customer-focused service.
• Oversee the safe and dignified transfer of deceased patients, maintaining respect and compliance with hospital procedures.
• Supervise, train, and develop staff through inductions, refresher training, appraisals, and ongoing performance management.
• Monitor attendance, sickness absence, and payroll information, conducting return-to-work interviews as required.
• Ensure all work requests are completed within agreed response times and in line with relevant policies, procedures, and management systems.
• Build effective working relationships with colleagues and stakeholders, promoting health, safety, welfare, and continuous service improvement.

What you bring:

• Physical stamina and ability to walk or stand for extended periods
• Calmness under pressure and adaptability to changing tasks
• Previous supervisory experience with the ability to lead and support teams in a fast-paced environment.
• Strong IT skills, including PC literacy and the ability to quickly learn and use new systems.
• Good understanding of health and safety, confidentiality, and high standards of customer care.
• Excellent communication and interpersonal skills, with the ability to work collaboratively and build positive working relationships.
• Self-motivated, adaptable, and emotionally resilient, with the ability to work under pressure, use initiative, and respond effectively to changing priorities.

What we offer: 

Working at Sodexo isn’t just a job — it’s a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme & volunteering opportunities.
• Flexible working and a dynamic team environment
• Competitive pay

Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.

We may close this advert early if we receive a high number of applications — so don’t wait!

 About Sodexo 

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. 

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins.