Delivery Service Manager

Job Introduction

• 11 Month Maternity Cover Fixed Term Contract
• 40 hours per week
• 5 out of 7 per week
• 08:00 - 16:30 (flexibility required on business needs)
• up to £38,000 - £40,000 per annum
• Free Car parking
• Sodexo rewards and benefits 

Job Introduction

Are you an experienced operations or facilities manager looking for your next challenge? Do you thrive in fast-paced environments where people, performance and customer service are at the heart of everything you do?

We're looking for a proactive and motivated Delivery Service Manager to lead the delivery of high-quality soft facilities management services at Larkhill Garrison. This is an exciting opportunity to manage a diverse operational team, build strong client relationships and drive service excellence across a busy Defence environment.

 What you’ll do:

As Service Manager, you'll have overall responsibility for the day-to-day management, coordination and delivery of contracted soft FM services, ensuring operational performance, compliance and customer satisfaction remain at the highest standards.

Your responsibilities will include:

• Leading and motivating operational teams to deliver exceptional service.
• Managing daily service delivery in line with contractual requirements and KPIs.
• Building and maintaining strong relationships with military personnel, clients and key stakeholders.
• Ensuring full compliance with Health & Safety, Food Safety and company policies.
• Managing budgets, labour costs and operational performance to achieve financial targets.
• Driving continuous improvement and identifying opportunities to enhance services.
• Supporting recruitment, training, performance management and employee development.
• Working collaboratively with other site managers to ensure seamless service delivery across the garrison.
• Acting as Duty Manager and providing operational support outside normal working hours when required.

What you bring:

You'll be an experienced manager with a passion for delivering outstanding service and developing high-performing teams.

• Experience managing teams within Facilities Management, Hospitality or Soft Services.
• Strong leadership and people management skills.
• Excellent communication and relationship-building abilities.
• Experience managing operational performance and meeting KPIs.
• Good commercial awareness with experience managing budgets and resources.
• Sound knowledge of Health & Safety legislation and compliance.
• The ability to make decisions, solve problems and prioritise effectively.
• Good IT skills, including Microsoft Office.

Desirable

• Experience working within a Defence or military environment.
• IOSH Managing Safely qualification (or equivalent).
• Level 3 Food Safety qualification (or equivalent). 

What we offer:

 Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day

Ready to be part of something greater? Apply today!

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications