Night Security Officer

Job Introduction

“A role with new skills, new challenges, new rewards”

Night Security Officer (Facilities Support Officer)

Trinity Square Student Accommodation , 202 High Street , Gateshead NE81AQ

• £ 13.58 per hour
• 42hrs pw nights  4 on 4 off 
• Working: Monday to Sunday (19:30-08:00 or 18:30-07:00)
• SIA License essential
• Free parking

Check your local transport links here: NE81AQ Plan Your Journey | Traveline 

At Sodexo, we believe that everyday actions can create a better future. We're proud to partner with Northumbria University to provide safe, welcoming and supportive accommodation environments where students can feel secure, valued and at home.

We're currently looking for a Night Security Officer to join our dedicated team at Trinity Square Student Accommodation.

This is a unique opportunity for an experienced security professional who is passionate about customer service, enjoys working with people from a diverse range of backgrounds, and is committed to creating a safe and positive experience for students.

As a Night Security Officer, you'll be at the heart of the student experience, providing professional out-of-hours support and ensuring the site remains safe, secure and welcoming 24 hours a day, 365 days a year. We're seeking a professional, approachable and resilient individual who can combine strong security experience with outstanding customer service skills.

If you're calm under pressure, enjoy variety in your role and take pride in helping others, we'd love to hear from you.

What you’ll do:

• Providing exceptional customer service to students, visitors, contractors and university stakeholders
• Responding effectively to incidents, emergencies and welfare concerns
• Managing fire alarms, security incidents, medical emergencies and anti-social behaviour situations
• Conducting site patrols using RFID technology and identifying any potential risks or maintenance issues
• Monitoring CCTV systems and access control procedures
• Supporting student wellbeing by offering assistance and escalating concerns appropriately
• Completing accurate incident reports and maintaining compliance records
• Managing parcel deliveries and collections through the Parcel Tracker system
• Supporting the on-site café operation when required
• Carrying out caretaking duties to maintain a clean, safe and welcoming environment
• Assisting with winter maintenance activities, including gritting and snow clearance
• Undertaking basic maintenance and compliance checks across the accommodation site
• Building positive relationships with students from a wide range of cultures and backgrounds 

What you bring:

• Valid SIA Door Supervision or Manned Guarding Licence
• Current First Aid at Work Certificate
• Minimum of 2 years' frontline security experience
• Experience working with young adults aged 17–25
• Proven track record of delivering excellent customer service
• Ability to engage positively with people from diverse backgrounds and cultures
• Experience managing challenging, sensitive or high-pressure situations
• Strong communication, problem-solving and decision-making skills
• Ability to prioritise tasks and respond effectively to changing demands

Desirable Experience

• SIA CCTV Licence
• Student accommodation, education or university environment experience
• Experience investigating incidents and producing detailed reports
• Facilities, residence life or accommodation support experience

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied

Ready to be part of something greater? Apply today!

Sodexo and our Clients are committed to safeguarding and promoting the welfare of children. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (UK) and / or Disclosure Scotland (Scotland)

*Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications