Service Delivery Manager

Job Introduction

• 40 hours per week
• Monday to Friday with occasional weekend cover
• 10:00am-6:00pm
• £30,000-32,000 per annum
• Sodexo rewards and benefits 

Job Introduction

Sodexo believes that government agencies should foster an environment of respect, operating with efficiency and effectiveness to promote productivity. We prioritize employee well-being and play a vital role in fostering stronger communities.

We are now seeking a Service Delivery Manager to join our team at Denison Barracks RG18 9TP

 What you’ll do:

• Lead the delivery of daily operations across all designated guest service areas in alignment with the Site Information Pack, CRL plan, and operational manual
• Collaborate with unit managers and support teams to ensure seamless coordination of service activities across main and affiliated sites
• Build and maintain strong relationships with clients, guests, and internal stakeholders to ensure high levels of satisfaction and service performance
• Oversee staff scheduling, resource allocation, and performance management, including training, coaching, and conducting team briefs and safety walks
• Monitor compliance with Sodexo policies, Health & Safety legislation, food safety standards, and contractual service level agreements (SLAs)
• Support and guide front-line teams to foster a multi-skilled workforce and cultivate a positive team culture
• Contribute to continuous improvement efforts, cost control, and the growth of services in line with commercial and client expectations

What you bring:

• Proven experience in a management role within the soft facilities management (FM) service industry
• Strong leadership and interpersonal skills with the ability to manage, train, and support front-line colleagues
• Sound knowledge of health & safety and food safety regulations (IOSH Managing Safely and CIEH Level 3 desirable)
• Effective problem-solving and analytical thinking with a focus on compliance, detail, and innovation
• Excellent communication skills – both written and verbal – to engage and influence stakeholders at all levels
• Competence in financial management, including budgeting, cost control, and operational reporting
• Familiarity with systems such as Kronos and UDC Payroll is advantageous

What we offer:

 Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day

Ready to be part of something greater? Apply today!

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications