Helpdesk Administrator

Job Introduction

Helpdesk Administrator

Location: Bishopstown, Co. Cork, Ireland
Salary: €35,000 per annum plus Sodexo Benefits           
Type: Permanent, Full-Time

Be the First Point of Contact

We are seeking a motivated, organised and proactive Helpdesk Administrator to join our Administration team. This is an exciting opportunity to play a key role in supporting our PPP contracts by delivering first-line helpdesk support and working closely with Facilities Management teams, site staff and clients.

If you thrive in a fast-paced environment, enjoy problem-solving and take pride in delivering excellent customer service, we would love to hear from you.

Key Responsibilities

• Log, update and close requests on the helpdesk system
• Issue tasks to relevant site personnel and ensure timely resolution
• Liaise with site teams (FM, caretakers, cleaning staff) to resolve issues
• Create, assign, prioritise and categorise work orders in line with KPIs and SLAs using CMMS software
• Monitor and analyse open call reports to ensure contractual compliance
• Assist in preparing monthly contract reports
• Maintain and update accurate data records
• Post invoices to the accounts system and ensure proper approval of costs
• Process payroll (as required) and support time management systems
• Address supplier queries and assist with month-end accounts
• Raise purchase orders for goods and services
• Provide audit support following internal and external reviews
• Support Contract and Facilities Managers with day-to-day administration
• Minute meetings and manage documentation
• Undertake ad hoc administrative duties as required

What We’re Looking For

• Previous experience in a similar administrative or contract support role
• Strong understanding of contracts, KPIs and service level agreements
• Advanced Excel skills and proficiency in Outlook and Word
• Excellent attention to detail and strong communication skills
• Proven ability to work under pressure and meet deadlines
• Strong customer service and organisational skills
• Ability to use initiative, take ownership and solve problems effectively
• Basic bookkeeping and accounts experience desirable