AV Manager

Job Introduction

Location: Stevenage, SG1 2NY

Salary: Up to £45,000 per annum

Hours: 37.5 hours across Monday to Friday

Driver's license is required - Minimum age 21 due to insurance purposes

Are you an experienced AV professional with strong leadership capability and a commitment to delivering excellence in service?

This is a strategic leadership role in which you will represent Sodexo on-site, fostering strong stakeholder relationships while driving operational performance, regulatory compliance and continuous service improvement within a dynamic, high-profile corporate environment.

About the Role

As AV Manager, you will be responsible for ensuring exceptional AV service delivery across multiple sites. You will lead and develop a high-performing team, oversee compliance and safety standards, and ensure flawless technical support for high-profile meetings, lecture theatre events and campus-wide activities.

You will balance operational priorities across locations, ensuring adequate rota coverage and maintaining optimal AV functionality in both standard and non-standard spaces.

Key Responsibilities

Service Delivery & Client Relationship

• Act as the primary point of contact for AV services across all sites
• Ensure seamless delivery of AV support for meetings, events and lecture theatres
• Manage event bookings, setups and technical support
• Diagnose and resolve AV faults promptly to full resolution
• Maintain meeting room configurations, signage, glance panels and noticeboards
• Drive high levels of client satisfaction while minimizing disruption

Team Leadership & Development

• Lead, empower and develop AV team members
• Embed Sodexo’s Employee Value Proposition (EVP)
• Conduct regular PDRs and identify growth opportunities
• Oversee recruitment, performance management, absence management and HR matters
• Foster a culture of accountability, ownership and belonging

Compliance, Safety & Continuous Improvement

• Ensure full compliance with statutory, legislative and client-specific requirements
• Conduct monthly safety walks and Gemba inspections
• Monitor training records and ensure team competency
• Manage contractor administration and compliance
• Implement new technologies, best practices and service improvements

Key Challenges

• Balancing competing priorities across multiple sites
• Delivering flawless AV support for high-profile and business-critical events
• Managing complex HR and people matters
• Maintaining compliance in a highly regulated environment
• Representing Sodexo professionally under pressure

What You Will Deliver

• Full statutory and client compliance with minimal operational disruption
• A high-performing, engaged AV team
• Seamless AV service delivery across all events and daily operations
• A safe, compliant working environment
• Continuous improvement in service quality and client satisfaction

About You

Essential:

• Full UK Driving Licence
• Proven leadership and people management experience
• HR experience (conduct issues, investigations, grievances, absence management)
• Strong Health & Safety knowledge
• Excellent attention to detail
• Customer-focused mindset
• IT literate (Microsoft Office, Salesforce, SAP)

Why Sodexo?:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. 

Belong in a company and team that values you for you. 

Act with purpose and have an impact through your everyday actions.

Thrive in your own way. 

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support 
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies