Guest Services Assistant

Job Introduction

Job Title: Guest Services Assistant
Location: Diageo 1HQ, 16 Great Marlborough St, London W1F 7HS
Contract Type: Fixed Term (9-12 months)
Working Hours: 40 hours per week, Monday to Friday (07:00–19:00 shift pattern)
Hourly Rate: £13.40

Job Introduction
We’re looking for a Guest Services Assistant to join our team at Diageo’s prestigious London headquarters. This is a fantastic opportunity to deliver a first-class experience to visitors and employees alike in a high-profile corporate setting. As the first point of contact, you’ll play a key role in shaping guest impressions and fostering strong relationships with stakeholders.

Main Responsibilities

• Ensure smooth day-to-day operations of the reception and guest areas.

• Provide a warm and professional welcome to all visitors and clients.

• Monitor and manage office spaces to maintain a consistent and excellent guest experience.

• Build and maintain strong, collaborative relationships with clients and senior stakeholders.

• Respond to queries, troubleshoot guest issues, and provide general support services across the building.

• Represent Sodexo and Diageo to the highest standard of professionalism and service.

The Ideal Candidate

• Strong interpersonal and communication skills, with a customer-first approach.

• Experience in a front-of-house, guest services or hospitality role.

• Able to work well under pressure in a fast-paced corporate environment.

• Proficient in basic IT systems and comfortable using digital booking tools.

• Flexible, dependable and well-presented at all times.

What We Offer
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you. You’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Flexible and dynamic work environment

• Competitive compensation

• Wide range of employee benefits and rewards

• Training and development programs

About Sodexo
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. We believe in the difference a day makes. That’s why we bring everyday to life for our clients, our customers, and our colleagues. We are committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.