Executive Guest Services

Job Introduction

Executive Guest Service

• 40 hours per week
• £40,000 per annum
• Free onsite parking
• Opportunities for professional development
• Plus our Sodexo employee benefits package
• 28 Days Holiday increasing to 33 days with service (Including bank Holidays)
• Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is W1F 7HS

Purpose of the Role

We are seeking a highly organised and proactive Executive Guest Services professional to join our team in London. This role is pivotal in providing tailored, high-level support to Executive Assistants (EAs) and Personal Assistants (PAs), ensuring a seamless interface between Property Management and Hospitality Services. The successful candidate will elevate the client experience through strategic coordination, direct operational support, and exceptional service delivery.

Key Responsibilities

• Direct Support to EAs and PAs: Deliver tailored support, managing daily service needs, meeting coordination, and office logistics.

• Stakeholder Engagement: Build strong working relationships with EAs, PAs, and senior client stakeholders to align services with expectations.

• Room & Space Management: Coordinate room bookings and ensure high-quality setups for meetings and executive gatherings.

• Client Satisfaction: Gather and act on feedback to continuously improve the service experience.

• Operational Responsiveness: Provide real-time support for last-minute changes or urgent executive needs.

• Workplace Experience Oversight: Maintain a high-standard, functional, and welcoming environment across office spaces.

• Cross-Team Collaboration: Liaise with hospitality, events, facilities, and engineering teams for integrated service delivery.

• Event & Meeting Support: Assist with logistics for executive meetings and events, ensuring all aspects run smoothly.

• Process Improvement: Help develop and refine procedures that enhance the support structure for executive services.

• Brand Representation: Act as a brand ambassador for both Sodexo and Client, demonstrating professionalism and service excellence.

• Health & Safety Compliance: Adhere to all safety and hygiene standards across workspaces under Sodexo control.

• After-Hours Support: Provide support outside regular hours as needed for critical or time-sensitive issues.

• Documentation & Reporting: Maintain accurate records and report incidents or feedback to the line manager.

What You’ll Need (Essential Skills & Experience)

• Experience in a client-facing or customer service role, ideally supporting EAs/PAs in a corporate setting.

• Excellent communication and interpersonal skills; capable of engaging with senior stakeholders.

• High attention to detail and strong organisational skills.

• Proven ability to problem-solve under pressure and manage shifting priorities.

• Understanding of senior executive operations and expectations.

• Working knowledge of corporate health, safety, and environmental standards.

• Flexibility and adaptability to support urgent or last-minute needs.

Accountabilities

• Deliver and maintain a consistent 5-star service level.

• Fulfil all customer requests efficiently and professionally.

• Promote a positive team culture aligned with Sodexo’s values and the ‘One Team’ ethos.

• Meet or exceed all Client KPIs and service level agreements (SLAs).

• Ensure compliance with health & safety, fire, hygiene, and cleanliness regulations.

Person Specification

• Background in 4/5-star Hospitality or Facilities Management (FM) preferred.

• Strong passion for customer service and willingness to expand FM knowledge.

• Professional, presentable, and confident in senior-facing roles.

• Proactive and organised with a positive, team-oriented mindset.

• Skilled in multitasking and managing complex service requirements.

• Awareness of workplace Health & Safety best practices.

Desirable Qualifications/Experience

• Relevant qualifications or training in Hospitality, FM, or Customer Service.

• Demonstrated interest in developing further within the Facilities Management and Guest Services domain.