Helpdesk Lead

Job Introduction

• €43,000 per annum
  
• Opportunities for professional development
  
• Full driving licence is required for this role
• Plus our Sodexo employee benefits package

Helpdesk Lead 

Dublin - Full time

Join Sodexo as a Helpdesk Lead in Dublin, where you’ll play a vital role in managing and coordinating customer service functions and supporting the day-to-day administrative operations for our Public-Private Partnership (PPP) contracts across Ireland. This is an opportunity to drive efficiency and support client satisfaction within the Schools and Universities segment, making a difference in educational environments across the country.

As part of a committed team, you’ll ensure smooth site-based operations, coordinate helpdesk support, and manage recruitment needs across our PPP contracts. This role is ideal for a proactive problem solver who thrives in a collaborative setting and is ready to make a positive impact every day.

What you’ll do:

• Assist the Contract Manager with key administrative tasks and project updates.
• Coordinate site schedules and provide support to site-based Facilities Managers.
• Cover the helpdesk for PPP contracts, managing inquiries and ensuring a responsive service.
• Support recruitment activities for various contract needs across multiple sites.
• Maintain accurate project records and manage multi-site responsibilities.
• Uphold health, safety, and compliance standards as per statutory and company requirements.
• Foster a professional, solution-oriented image to clients, staff, and colleagues.

What you bring:

• Proven experience in an administrative or customer support role, ideally within Facilities Management.
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities.
• Excellent problem-solving abilities and decision-making skills.
• Clear communication skills and the capacity to work independently and collaboratively.
• IT literacy and confidence in using various software platforms.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll join a company and team that values you and allows you to thrive in your own way. In addition, we offer:

A flexible and dynamic work environment.

Competitive compensation.

Access to ongoing training and development programs.

Opportunities to grow within the company.

We are a Disability Confident Leader employer. We’re committed to changing attitudes towards disability and ensuring disabled people have the opportunity to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.