Porter Supervisor

Package Description

A role where the little details make a big difference.

• 37.5 hours per week
• 05:45 - 13:45 09:00-17:00 or 12:00 - 20:00
• £12.13 Rising to £13.31 per hour after two years
• Sodexo Benefits
• Blue light Card

​Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is M23 9LT

Job Introduction

A role you can feel good about.

Role Summary

You will act as a key member of the portering supervisory team, ensuring that the portering team

provide a smooth transport service to meet the needs of the wards and departments and to ensure

that medical records, materials and equipment are safely and appropriately transferred around the hospital.

What you'll do

• Monitor the Hive system, ensuring all jobs are completed in a specific time frame.

• To deal with the allocation of work to portering staff.

• Ensure that all staff in the main pool are allocated rovers (handheld device) and they are returned at the end of their shift.

• Ensure that monthly all portering staff log on to the laptop for the Hive/Rover system to ensure they do not require to reset their password and create delays.

• Liaise and communicate with MFT and Sodexo staff to resolve any issues and respond to

ad-hoc requirements.

• Ensure staff are allocated duties and responsibilities appropriately and receive training to

undertake their role.

• Identify and facilitate training needs for staff including moving and handling training.

• Ensure all portering staff are wearing full staff uniform including trust ID badges.

• Take initial calls relating to sickness absence and document the call in a telephone log.

• Conduct return to work sickness/ absence interviews with the portering staff and escalate

any issues to the Logistics Manager where appropriate.

• Ensure all relevant paperwork is returned to the HR office.

• Management of annual leave requests across the portering team.

• Undertake monthly Appraisals with portering staff in line with MFT Policies and Procedures.

• Undertake team briefing of all portering staff monthly and maintain a register for audit purposes.

• Ensure all portering duties are carried out in strict accordance with Health and Safety legislation.

• Follow accident reporting procedures and appropriate paperwork where required.

• Ensure all portering staff adhere to MFT Policies and Procedures and escalate issues of

non-compliance to the Logistics Manager where appropriate.

• Escalate any incidents or complaints to the Logistics Manager where appropriate.

• Provide cover for supervisory colleagues as and when required.

• To ensure breaks are monitored and maintain stock within the portering service.

• Liaise with nursing staff and heads of departments regarding work requests.

• To resolve any issues that may be reported to you whilst on shift.

• To operate the ward order communication system.

• Convey a professional image of the portering department to the client whilst encouraging

and maintaining good working relationships with all users of the portering service.

• Undertake the full range of portering duties when requested and as directed by the Logistics Manager.

• To take a reading from the franking machine every week and return to the Logistics Manager.

• To ensure all post rounds go out on time.

• To ensure all air mail special delivery and recorded mail go out within MFT Guidelines.

• To ensure all mail being cost coded is recorded in line with MFT Guidelines.

• Responsible to allocate staff in the event of emergencies to Cardiac Arrest, Fire, Massive

Haemorrhage and Helipad.

• Additional General Responsibilities

• Maintain a high standard of personal hygiene in accordance with company policy.

• Arrive in time for duty and in non-uniform clothes, changing into clean Sodexo uniform and

   clocking on.

 • Post holders are required to wear their identity badge with a current photo[1]graph on at all times.

• Provide guidance and advice to new team members or relief staff where necessary.

• Completion of paperwork relevant to post, such as staff surveys and holiday request forms.

• Workload will be determined by daily requirements, and post-holder may be required to use

initiative in order to prioritise tasks and responsibilities.

• At times you may be required to go and work in other logistics areas to assist with the cover

of annual leave and sickness.

• At times post holders may be required to carry out reasonable additional duties connected

to their employment, as directed by their line manager.

What you'll bring

• Good communication skills to enable communication with colleagues, patients and clients

regarding on job duties.

• Ability to work as part of a team.

• Good level of customer care.

• Experience of working in a healthcare environment (desirable).

• Good understanding of health and safety and manual handling practices.

• Ability to respond constructively and professionally to unpredictable situations.

• Attend mandatory induction and health and safety related training and all other required

training.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment 
• Competitive compensation 
• Full training and full protective uniform supplied. 

Ready to be part of something greater? Apply today! Make a fresh start in a company that cares.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About The Company

About Sodexo 

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. 

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.