Floor Manager

Job Introduction

A new and exciting opportunity awaits an experienced hospitality professional to join our team and assume the newly created position of Floor Manager within the Brasserie at the Fulham Pier.

You will play a pivotal role in ensuring an exceptional dining experience for every guest. Working in our vibrant, fast-paced brasserie, you will lead the front-of-house team, ensuring that service is seamless and customer satisfaction remains a top priority. This is an exciting opportunity to take ownership of the dining floor in a high-energy environment.

The restaurant will have a unique high-end identity and therefore the role requires a unique Floor Manager with their own brand of personality and flair, to deliver a service to clientele who expect only the best.

The Fulham Pier will become the heart of the community and the standard bearer for indulgent experiences, which will attract both Londoner’s and tourist from all over the world.

We are exceptional hosts and independent champions, curating authentic brands that are dreamed up and run with passion. 

We have a remarkable selection of food and drink experiences, ranging from, Pop-up bars and pop-up local cuisine, to elegant fine dining experiences. 

Our entertainment options are as exceptional as our dining experiences, and we cater for all tastes and moods.  We offer local theatre, outdoor gigs, jazz clubs, an art gallery, cooking classes, a comedy club, book launches, film nights and water sports, to name but a few. In addition to this we offer educational activities and crèche and soft play facilities. Whether it’s saluting the sun in the morning with riverfront yoga or toasting the night with a magical cocktail we are building a playground for the senses!

MAIN RESPONSIBLITIES 

• Lead the floor staff during service, ensuring smooth operations and exceptional customer service.
• Coordinate with kitchen staff to ensure timely and accurate service.
• Handle customer inquiries and complaints professionally and efficiently.
• Train, motivate, and manage the front-of-house team to ensure high performance.
• Maintain a clean, organised, and welcoming dining environment.
• Assist in managing schedules to ensure optimal staffing during peak times.
• Provide feedback to continuously improve service quality.

THE IDEAL CANDIDATE

It is essential that you have previous experience of working as a Floor Manager in a busy   high end establishment.  You will have the confidence and panache to practice your craft in a way that contributes to the overall atmosphere of Fulham Pier, providing an elegant and remarkable experience for all guests.

Proven experience managing front-of-house teams is essential, as is strong leadership skills, with the ability to motivate and guide staff.

Excellent communication and interpersonal skills are also essential as you will be focused on building strong relationships with customers stakeholders and employees.

Above all, you will have the drive an ability to lead and manage the front-of-house team to provide a seamless dining  experience for all of our guests.

You will also have:

• Knowledge of health, safety, and hygiene standards in a restaurant setting.
• Strong leadership skills, with experience training and mentoring junior chefs. 
• Ability to work under pressure, maintaining high standards of quality and presentation. 
• Excellent problem solving abilities  

WHAT WE OFFER

We offer a salary of £28,000 to £32,000 plus excellent benefits that include:

• TRONC
• Employer pension contribution
• Life assurance 

We’re experience makers and food fanatics. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive because at Sodexo Live! we’re so much more. Be part of something greater.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.