Technical Operations Engineer at HMP Peterborough

Job Introduction

Technical Operations Engineer 

• Location: HMP Peterborough 
• Working hours: 37.5 per week 
• Role is eligible for a range of flexible benefits.
• Please see our attached benefits guide for everything we have to offer.

We are seeking a Technical Operations Engineer to join our team at HMP Peterborough. As a Technical Operations Engineer, you will play a key role in ensuring the stability and reliability of our systems and applications. 

You will work closely with develop and process changes to enhance the delivery of service to customers of the SJS, Education and Healthcare networks as well as the CCTV/alarm/Cell Call and phone systems.

You will oversee managing all site incidents and ensuring they are all either resolved or escalated as appropriate. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys solving complex technical problems.

About You: 

Experience and knowledge requirement for this role: 

• You will be taking ownership of the PC imaging process for the site, ensuring its smooth running, and proposing and implementing any enhancements.
• Supporting with all ICT systems in prison, including but not limited to; SJS, education and healthcare networks. CCTV, Cell Call and alarm systems and telephone system.
• You will be ensuring all new PCs/Laptops are imaged and configured according to the documented process.
• Managing of smaller local IT projects e.g., office moves, rollout of asset replacement PCs to agreed timescales.
• Ensuring incidents and requests are recorded accurately within the service management system.
• A high level of availability is maintained for all ICT services on site.

Requirements: 

• First-rate knowledge/familiarity with MS Office and Excellent knowledge of Windows 10 is desirable. 
• You will need the ability to work individually or as part of a pro-active team.
• You must have the attention to detail skill and the ability to prioritise workload. 
• This role is a basic entry level, you don’t need experience in a similar role as training can be provided. 

What we offer

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you. 

In addition, we offer:

• Flexible and dynamic work environment
• Competitive compensation
• Wide range of Employee benefits
• Access to ongoing training and development programs
• Countless opportunities to grow within the company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. 

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. 

We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Ready to be part of something greater? 

Apply today!