CMDB Analyst

Job Introduction

Configuration Management Database (CMDB) Analyst

Would you enjoy working in a large, varied IT estate supporting a wide range of IT infrastructure and technologies?

As a Configuration Management Database (CMDB) Analyst at Sodexo, you'll support the management of physical and software IT assets to guide our daily and long-term strategic management of our IT environment. In this role, you will not only manage the CMDB, but also ensure data integrity and ongoing development of the function as you look to introduce new tools and technologies to increase efficiency and reliability. This is a great time to embrace this challenge, as this work is key to achieving our global strategic goals, and you will be pivotal in implementing new ways of working that will benefit the entire Tech, Data and Digital department.

What you’ll do:

• Provide insight to varied stakeholders about our IT infrastructure and technologies, including physical IT assets, software licenses and warranties
• Manage daily requirements for the CMDBs and CMS - data input, changes & updates, corrections and reports
• Collaborate with different core IT teams to manage assets and the relevant reporting for these
• Develop and enhance reports and dashboards relating to the CMDB and CMS to support audits, certifications and governance

What you bring:

• Proven experience in IT asset management and understanding of configuration management processes and data
• Knowledge and ideally certifications in ITIL IT service management
• Strong skills in Microsoft products, particularly Excel
• The ability to work with large data sets using different analytical methods
• Great communication skills, both written and verbal, to connect with a range of stakeholders on various requirements

What we offer: 

Salary + Bonus + Excellent Benefits Package

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Flexible, dynamic and inclusive work environment
• Fantastic Flexible Benefits
• Access to ongoing training and development programs
• Countless opportunities to grow within the company

Ready to be part of something greater? Apply today!