Lounge Manager

Job Introduction

Are you passionate and experienced in delivering 5* service in a food and beverage environment? Do you have proven people management skills and a keen eye for detail?

Sodexo Live! have an opportunity for a Lounge Manager to lead our team ant the newly build Emirates Lounge at Stansted Airport. You will be responsible for maintaining a first-class service operation amongst a team of front and back of house across catering, cleaning and front of house.

As our Lounge Manager, you'll be responsible for planning, managing, and delivering exceptional food and beverage services. You'll also lead a team, ensuring efficient operations, and interact with customers to provide top-notch service. Liaise with Emirates management and Sodexo Account Manager. Take charge and deliver a world-class experience at our prestigious new lounge!"

We’re experience makers and food fanatics. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more. Be part of something greater.

MAIN RESPONSIBILITIES

• To plan, manager, deliver and present the food and beverages as per Emirates Lounge food specification.
• Manage, guide and coach the assigned staff to ensure an efficient operation of the Emirates lounge.
• Interact with customers by explaining the food and beverages on offer. Gauge needs and make recommendations to meet the exact needs of Emirates premium customers.
• Manage a team of service, cleaning and kitchen staff as well as the other resources (i.e. employee working hours, staff training, stores management) in close collaboration with the Emirates lounge team to deliver a superior product and services that delight all customers, and to ensure a smooth lounge operation.
• Complete monthly reports for Emirates in coordination with the Account Manager.
• Provide solutions to operational airport challenges.
• Financially manage the contract. Work towards achieving financial and non-financial targets.
• Manage staff performance through regular one to one meetings and appraisals.

THE IDEAL CANDIDATE

The role requires excellent communication skills, strong interpersonal abilities, and the ability to build strong relationships with internal and external teams. You will have experience in handling time-pressured environments and the ability to manage multiple changes in customer requirements.  You will have experience of working in a customer facing position and be accustomed to motivating your team to deliver the optimum service. You will also be passionate about Service Excellence and have a genuine interest in the hospitality industry.

You will also have :

Essential 

• Experience in providing high end quality customer service and product.
• Experience in delivering 5* service 
• Experience in managing a team. Has managed a team previous to this role / performance reviews. 
• Excellent communication skills 
• Catering experience 
• Competent IT skills 
• Able to work on own initiative within a team environment Flexible approach – 5 out of 7 day working pattern. 

 Desirable 

• Food and Beverage experience is desirable but not essential 
• Experience in providing services to a prestigious client 
• Hands on experience of customer service training 
• Energetic and forward thinking – innovative approach to problem solving.

WHAT WE OFFER

In return for your commitment and expertise you will be rewarded with a salary of £32,000, plus access to our extensive benefits package, which includes:

• Performance related bonus
• Contributory pension scheme of up to 6%
• A buy and sell holiday scheme of up to 3 days (FTE)
• Volunteering days via our charity partner STOP HUNGER
• Numerous voluntary benefits, including dental care, gym discounts, retail / hospitality, and more

By joining Sodexo Live!, you will be part of something greater, working in an environment that fosters innovation and supports your professional growth.