Front of House Supervisor

Package Description

£30,000 to £33,000pa + excellent benefits

Location: London Paddington

Permanent

Work Pattern – 40 hrs pw predominantly Monday to Friday 8:00-17:00

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development programs
• Countless opportunities to grow within the company
• Full training

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

Job Introduction

As a Front of House Supervisor at Sodexo in London Paddington, you will provide a warm welcome and make that all-important first impression. You will use world-class customer service and superb communication skills to connect visitors and customers with their host and onward services. This is your chance to show your 5-star customer engagement skills and make a meaningful impact with a great team. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own.

As part of a highly dynamic, proactive, multi-disciplined and professional Facility management team, you will be responsible for the highest level of front of house, guest experience and events support services.

In this role you will act as ambassador for our key corporate blue-chip client, a leading technology company, creating the best possible first impression for all guests.  You will be responsible for creating experiences that make guests feel important, and through this interaction they receive an enhanced experience. You will ensure world class service is being delivered.

Main Responsibilities

What you’ll do:

• Offering ‘best in class’ first impression experience
• Maintaining strong relationships with the key stakeholders within the building
• The first point of contact for the team
• Conducting daily audits to ensure all building maintenance issues are immediately escalated
• Provide an individual experience to everyone that use the facility with a goal to create memorable positive experiences
• Support the delivery of the Front of House services
• Offer guidance and support to all unannounced visitors
• Co-ordinate events, catering and meeting the needs of all customers,
• Provide accurate and timely reports to the Facilities Manager

For a full list of responsibilities please view the attached job description

The Ideal Candidate

What you bring:

• Background and previous experience within a high-profile client or facilities management environment
• Personal career history of delivering Service Excellence within high profile environments
• Successfully managed high performing teams within a facilities management environment
• Knowledge of event management and delivering high profile events
• Strong communication skills and the ability to operate in a confident, polite and approachable manner
• Experience of working with processes and procedures
• Graduate calibre
• Experience of designing and implementing guest experience strategies
• Experience of building relationships with key stakeholders that has improved the image of the business 

About The Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process