Hotel Services Manager

Package Description

Up to £23,000 plus benefits

Sodexo offers the best range of employee benefits on the market. From discounts that reduce the cost of the weekly shop, to exclusive deals on holidays and keeping active. Our award-winning employee benefits platform offers everything YOU need to make life that little bit better every day.

• Health and wellbeing incentives
• Training and development opportunities
• Reward and Recognition schemes
• Flexible working considered
• Volunteering days
• Cycle to work scheme
• Life Assurance

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

All offers are subject to full security clearance checks

Job Introduction

Sodexo have a fantastic opportunity for a Gateway House Manager to join our busy team at RAF Brize Norton, Oxfordshire. 

Our Gateway House offers accommodation to all guests, members, passengers and residents across our site. This role will be responsible for ensuring the smooth operation and delivery standards are met. 

The ideal candidate should have fantastic communication and customer service skills, should have proven experience working within a similar environment - soft or hard FM industry and great people management skills. 

Our wealth of experience partnering Government Agencies means we are able to transfer best practices from the corporate sector to create better working environments in the public sector. We bring services that increase employee engagement, wellbeing and productivity to the public sector to help support government to deliver on its promised outcomes while reducing costs. Our goal is to improve service outcomes and reduce overall costs to the taxpayer.

Main Responsibilities

• Maintain excellent client/customer relationships 
• To attend team briefs, huddles and meetings as required and cascade relevant messages to the team as required 
• To attend your EPA to discuss and agree job performance, objectives and development activities  
• To maintain professional work standards at all times 
• To care for all company equipment and ensure that any faults are reported to management 
• To act as duty manager ‘on call’ and holiday/weekend cover as directed by line manager 
• Ensure the prompt provision and efficient service delivery at the specified time to the standards laid down in the KPI's 
• To take adequate steps to ensure the security of company and client property and monies under your control 
• Compile and agree an annual business plan with your line manager, and to be responsible for achieving all actions  
• Maintain excellent client relationships and communicate with the day to day client at every opportunity - holding at least a weekly review meeting 
• Initiate a process of continuous improvement by systematically reviewing all processes and practices for effectiveness 
• Ensure that all written communication represents a professional image to customers, clients and staff 
• Actively seek and identify opportunities for business growth both within the contract and the external market 
• Action customer compliments by praising colleagues and resolve complaints satisfactorily, referring to your line manager where necessary 
• Attend to and take all necessary action, statutory or otherwise, in the event of incidents or accident, fire, theft, loss, damage, unfit food, or other irregularities and take such action as may be appropriate 
• To work in conjunction with other department managers to plan, organise and coordinate service activity within own assigned operational business area and across the site 
• To ensure daily standards of service in assigned operational area, as detailed in the service level agreement, within the schedules of the contractual terms and conditions and in line with applicable Sodexo service offer standards are achieved, maintained and developed 

Please see attached job description for further information regarding the role requirements

The Ideal Candidate

• Knowledge of working in a management role within the soft FM service industry 
• Leadership skills and knowledge 
• Ability to manage in line with strict guidelines and to plan and prioritise accordingly  
• Attention to detail 
• People management skills including general HR skills in recruitment, training and managing colleague performance including disciplinary and grievance procedures. 
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication  
• Supervisory knowledge of health & safety and food safety 
• Ability to make independent decisions 
• Able to work on own initiative within a team environment 
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook) 
• Able to demonstrate attention to detail and adherence to standards  
• Analyse problems analytically, develop opportunities and implement innovative solutions  

About The Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence, and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory, and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business. We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process