Lounge Host

Package Description

• 37.5 hours per week
• £11.50 per hour
• 4 days on 2 days off (early - late shifts)
• Full protective uniform supplied 
• Full training provided 
• Frequent transport links within a short walk 
• Use of site facilities 
• Cycle to work scheme 
• Many employee benefits, rewards and recognition.

Job Introduction

About the Role

Do you have a passion for people? Would your ideal job be working in an exciting, lively environment at an airport? If so, we have a fantastic opportunity for an Airport Lounge Host to join us at

With customer service at the heart of what you do, you’ll be the first friendly face our visitors will see, and you’ll set the tone for each guest’s experience.

You’ll bring our service to life, by engaging with guests, creating a memorable pre-flight experience. You’ll play your part in getting the world moving again and brining families together!

You must be able to provide 5 years working history, and 5 years address.

Sodexo reserves the right to close this advert early, if we are in receipt of a high number of applications.

A few things about you

Your excellent attention to detail, and good communication skills will ensure that you'll become an invaluable part of our team.

You’ll also have excellent organisational skills and love to provide service with a smile.

If you are a self-motivated individual, who can work on their own as well as in a team, and have experience in hospitality, we would love to hear from you!

Main Responsibilities

To provide excellent customer service from the preparation, presentation and service of food and beverages to the Emirates Lounge customers satisfaction.

A. Start of shift:

Set the bars, ensure the condiments, glasses, cups etc are neatly arranged.

Ensure all food and beverages are displayed according to specification.

Ensure the coffee machine is ready to use.

Check on the left over wine/liquer/champagne bottles; those containing less than ¼ need to be replaced with new bottles.

Water the plants and update the newspaper and magazine displays.

Load service counters as and when directed and to ensure sufficient supplies throughout the service period.

Ensure that the lounge seating area is clean, sofa chairs and tables are arranged as per the lounge plan.

Assist the chef with some food preparations for example fruit plates, cheese boards etc.

B. During the shift, and after Lounge operating hours:

Maintain the presentation and cleanliness of the dining, bar and buffet areas at all times.

Ensure the dining area is adequately stocked during service times.

Clear the table areas, and ensuring that all of the used crockery and cutlery and glasses are cleared from the dining area and brought to the dishwashing area.

Ensure all food and beverages are displayed according to specifications and replenished as necessary.

Provide an efficient and friendly service to lounge customers, ensuring that all their needs are met.

Build rapport and interact with customers.

Report any customer feedback (complaints and compliments) and take some remedial action, if possible.

Liaise with, and assist chef on duty and Emirates lounge team, as required.

Maintain lounge cleanliness during lounge operating hours.

Empty waste bins, as necessary. Wipe clean and or replace bin liners.

Handle coffee machine cleaning process after the lounge closes.

Wipe all tables, cupboards, desks and other furniture free from finger/food/ beverage stains.

Vacuum the carpets to remove all obvious soil, dirt and crumbs.

Sweep and mop the tiled areas.

Report any incidents of accidents, fire, theft, loss, damage, or other irregularities to your Line Supervisor or Manager.

About The Company

Why choose Sodexo?

You don’t just join Sodexo, you belong.   
What do we mean when we say belong?  
It’s simple. You create a company where everyone is respected and feels that their ideas count. You take care of the quality of life of your people. You make your workplace inclusive, encouraging people to bring their whole self to work every day. That’s our philosophy in a nutshell.   

A career at Sodexo won’t tie you down, it actively encourages your progress. The diverse range of roles we offer is truly infinite. Whatever your skills, experience or passion, you’ll be encouraged and supported to have a fulfilling career.  
 

We are committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Working Parents, Sodexo Disability, So together, generations and origins.  We have also launched Be Heard which is an employee network designed to bring black colleagues together (virtually) to bring about positive change.
 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.   
 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised, are guaranteed to progress to the selection process.

Click here to read more about what we do to promote an inclusive culture.

Our benefits:   

As part of our commitment to improving the quality of life, health and wellbeing for our employees we provide discounts and benefits that you can tailor to suit your needs. In addition to the essentials like 20 days holidays (plus bank holidays) and pension contribution, we can help you take advantage of being part of Sodexo with benefits such as:    

• Sodexo Discounts - discounts from over 1,200 top retailers with you earning WOW Points (cashback) as you shop   
• Talk – a free wellbeing support helpline for you and your family   
• Up to three paid days each year to volunteer
• Your Lucky Number Employee Lottery (this also supports the Sodexo Stop Hunger Foundation)
• Cycle to work    
• Life assurance.