General Services Manager

Package Description

£36,500 depending on experience plus 10% Bonus 

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more 

Job Introduction

We have a fantastic opportunity for a dynamic, motivated A General Services Manager to support the delivery of IFM (catering, housekeeping and maintenance) services at our largest and most northerly accommodation site of Sella Ness in Shetland. As the General Services Manager you will support the site Team ensuring our services are delivered to the highest of standards, on budget and in compliance with both Sodexo and client requirements in support of ensuring and exceptional experience for up to 400 guests.  

As the General Services  Manager you will support service delivery excellence and be responsible for creation and development of high performing, competent and motivated teams who through their services deliver that exceptional guest experience.  

Support the primary onsite management representative of Sodexo, you will be expected to help drive continuous improvement by:  

• Empowering and developing our people to be the best and deliver the best, making the most of your resources and growing talent. 

• Driving commercial best practice, maximising on growth opportunities, exercising financial and revenue management. 

• Overseeing all service delivery areas with an eye for detail, ensuring standards are consistently delivered while utilising guest feedback to increase performance against KPI’s. 

• Being accountable for delivering the site business plan, supporting and enabling the bigger picture. 

• Demonstrating full knowledge of health and safety compliance and manage all audit processes to a high standard; and 

• Being agile in your thinking and effectively manage your time to meet business needs. 

If you want to be part of a dynamic management team and develop this exciting business, please read on. 

Main Responsibilities

The responsibilities of the General Services Manager include but are not limited to 

• Ensuring the daily delivery of scope of services, ensuring guest and client satisfaction and achievement of KPIs. 

• Developing strategies and plans to enhance the performance of services delivery across site, working inclusively with management and supervisory team. 

• Monitoring work schedules/rotas to ensure sufficient resources in support of service delivery. Managing payroll inline with budgets and forecasts. 

• The provision of support to account management as required. 

• Motivating and inspiring management and supervisory teams to continually improve guest and client experiences. 

• Building and maintaining authentic, credible relationships with Sodexo senior management the third-party service providers to enable successful delivery of cost savings and service level agreements 

• Ensuring that the Company's, the clients and statutory regulations regarding hygiene, food safety, health & safety and equal opportunities are complied with. 

• The effective utilisation of all relevant Company systems, e.g., UDC, SAP etc., in support efficient service delivery. 

• The recruitment, onboarding, engagement, and development our people in line with Company procedures and standards.  

• Ensuring that all identified training and development activities are conducted in accordance with both site and individual training and development plans. 

• Monitoring and managing expected team standards (work, behaviour etc.) and ensuring corrective action is taken in line with Company procedures where necessary. 

• Managing all people related issues in line with appropriate Company procedures, whilst enlisting People Centre support. 

• Working in partnership with the finance support to optimize financial performance whilst enhancing Sella Ness reputation and value. 

The Ideal Candidate

Ideally demonstrating a wealth of operational management in similar environment you will  

• Lead by example in developing high quality relationships with the guests, clients, and suppliers, ensuring that all tasks relating to guest service, comfort and satisfaction are treated with utmost priority. 

• Be an excellent communicator who can engage and motivate their team to achieve a share vision of service excellence. 

• Inspire your  team and identified talents to strive to continuously improve the guest experience. 

• Enable your team by directing, coaching, coordinating and monitoring resources and activities to enable them to deliver. 

• Analyse feedback and trends in guest satisfaction taking appropriate action to strive for enhancements at every opportunity. 

• Identify and realise opportunities for cross/upselling and organic business growth. 

• Have demonstrable experience in building and developing mutually beneficial relationships across multi-site, multi-client contracts. 

• Be experienced in successfully leading Company initiatives and managing change processes. 

• Work towards being commercially and financially astute, and able to interpret and utilise financial data for the benefit of the business. 

• Be IOSSH qualified (although full training shall be provided). 

• Have experience in delivering soft services in a similar environment. 

About The Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business. 

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation.  

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.