Senior Service Transition Manager

Package Description

Competitive Salary

In return for your commitment and hard work, you will be rewarded with an attractive salary, plus access to our extensive benefits package, which includes:

• Contributory pension scheme of up to 6%
• 10% Performance-related annual bonus
• £1,300 flexible benefits fund
• 23 days holiday (FTE) – plus bank holidays – rising to 26 days after 5 years
• A buy and sell holiday scheme of up to 3 days (FTE)
• Volunteering days via our charity partner STOP HUNGER
• Numerous voluntary benefits, including dental care, gym discounts, retail / hospitality, and many more

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds

Job Introduction

We have an exciting role for a Senior Service Transition Manager to join our IS&T team in the UK&I. You will lead on detailed planning and execution for transitioning of end user services and own the service transition activities liaising closely with programme and operational teams to agree transition plans.

Due to the Intensity of this role we require at least  seven years experience of working in the same or equivalent role.

To be successful in this role you will have proven project management delivery experience with excellent communication and interpersonal skills with both internal and external stakeholders.

The main base for this role is in Salford, Manchester, you will need to be able to travel to Salford when required.

Join Sodexo and you become part of a worldwide, extended family. Team spirit is strong and encourages people to stay long-term. You can bring your whole self to work every day and we can’t wait for you to join the team!

Main Responsibilities

• Liaising with the customer to agree acceptance into service criteria and managing the activity to ensure the criteria is met within agreed timescales
• Coordinating programme and operational resources to ensure readiness for a smooth handover and take-on of services
• Establishing detailed plans for the cutover of any technical services and supporting processes
• Working closely with the receiving operational teams to ensure readiness of staff, supporting systems and processes
• Working closely with internal and external stakeholders to identify all the work needed to move from current to final mode of operation.
• Developing and maintaining trusted and effective relationships with a range of internal and external stakeholders
• Liaising with stakeholders to ensure that communications in respect of the transition is clear and timely

The Ideal Candidate

• The ability to develop and influence relationships with teams and external suppliers.
• Experience of Project and Programme delivery – particularly the implementation of systems, infrastructure and services into production environments.
• Experience of successfully transitioning projects into a support environment.
• Demonstrable success of delivering outcomes/results through others
• Understanding of risk management approaches and principles.
• Demonstrable experience of building relationships with suppliers
• Familiarity with and experience of transitioning services using Agile methodologies would be advantageous
• Understanding of SIAM and experience acting as Service Integrator in a complex multi supplier environment
• ITIL Qualified
• Prince2 Project Management
• Due to the Intensity of this role we require at least  seven years experience of working in the same or equivalent role.

About The Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process