Laboratory Support Assistant

Package Description

Job Introduction

We currently have an opportunity for a laboratory support assistant to join our team. This is a great opportunity for a customer focused individual to join a world leading facilities management company, which can offer unrivalled opportunities for career progression.

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Role Responsibility

• Providing the highest level of housekeeping service within the laboratory areas on site, including provision of laundered garments
• To ensure that all records are maintained in accordance with compliance guidelines
• Carry out all requests and tasks in a helpful and professional manner, build relationships with key staff and consistently demonstrate a good customer service.
• Provide support and cover for all departmental operations as required
• Complete any Helpdesk requests within the set time frames
• Adhere to all company & client policies, procedures, site rules and regulations.
• Represent and promote the Company wherever possible.
• Perform any other reasonable requests as required by the line manager

The Ideal Candidate

• Exceptional customer service skills
• Strong attention to detail
• Previous work experience in customer service employment
• Previous experience in a Pharmaceutical background would be desirable but not essential.

Job Introduction

To provide the day to day services required to support laboratory support services to the scientific groups at GSK Stevenage. These include, but are not limited to, laundry collection, distribution & administration, cleaning of lab spaces including floors, benches and hand sinks and replenishment of hand towels and soap.

Main Responsibilities

• To competently clean laboratory floor areas as well as lab benches and surfaces to the required standard and to understand the laboratory environment including GxP labs.
• To ensure conformance to any relevant SOPs or work instructions that pertain to GxP labs and that all log books are completed correctly and on time.
• To be competent in the use of any equipment that may be required to clean lab floors e.g., floor scrubbers, equipment used to strip and reseal floors in the laboratories
• To carry out routine checks on the equipment and to report any problems to the area team leader or supervisor
• Stock check and replenish consumables associated with lab cleaning using the correct procedures
• Collect dirty laundry, sort, bag and record for outbound laundry service via a third-party contractor
• Unpack, sort and record clean laundry and delver back to laboratories or laboratory cupboards
• Cleaning of laboratory hand wash basins and replenishment of consumables including but not limited to hand towels
• Emptying of laboratory hand wash bins
• To attend training sessions appertaining to the post and ensure this training is documented in your training file. Maintain own training file
• Liaise on a daily basis with colleagues in support of the delivery model
• To report any non conformances, delays or issues to Line Manager 
• To maintain a clean and tidy area at all times
• To ensure that all records are maintained in accordance with compliance guidelines and to provide data for monthly reports on performance and service delivery
• To ensure regular checks of the equipment and machines used during the working day.  Any faults/defects to be reported to Line Manager immediately
• Understand and be able to apply the principles of GxP practice where applicable. 
• Carry out all requests and tasks in a helpful and professional manner, build relationships with key staff and consistently demonstrate a good customer service.
• Provide support and cover for all departmental operations as required
• Complete any Helpdesk requests within the set time frames
• Adhere to all company & client policies, procedures, site rules and regulations.
• Comply with all company & client procedures relating to Health & Safety & safe working practices.
• Start work on time and adhere to break times whilst on duty
• Represent and promote the Company wherever possible.
• Perform any other reasonable requests as required by the line manager

The Ideal Candidate

• Good basic education
• Good numeracy skills
• Strong verbal communication skills.
• Knowledge of Health and Safety
• Self-motivated 
• Service orientated attitude 
• Strong team player with experience in a high-quality customer service operation
• Desirable
• Knowledge of chemicals and safe handling
• Aptitude for technical and practical matters
• Experience within the pharmaceutical industry 
• Experience of working in a regulated (e.g., GxP) environment 
• Deliver exceptional customer service to build valuable long-term relationships with customers and clients.
• Communicates to build relationships and interacts appropriately with others.
• Seeks to continuously raise standards and improve quality of performance and service.
• Excellent feedback received from customers and clients
• Works effectively and professionally with others to achieve the desired results. Maintains a good working relationship with colleagues and management.

About The Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process