AV technician

Package Description

• 20 days holiday plus Bank Holidays each year 
• Free Uniform
• Ongoing training and development 

Job Introduction

Overview of Role Responsibility

• To ensure meeting rooms are checked in accordance with the daily meetings schedule produced by Conference Team and following the Meeting Room Checklist.
• To transport, set-up and maintain audio visual equipment as required in line with client requirements and Health & Safety guidelines
• Setting up multi-purpose meeting rooms following the requirements stated in the daily bookings report
• To assist with any other Front of House tasks or Back of House porterage tasks as and when required
• To provide prompt audio-visual response support service to all customer requests
• Operational checks of equipment on a day to day basis, meeting duration support, setting up and operating AV equipment on presentations / events as required
• Undertaking of Meet and Greets for clients who are unfamiliar with the operation of meeting rooms equipment
• Carry out regular troubleshooting to AV equipment within time constraints
• Responsible for ensuring that the equipment is safe for use and that the quality of work carried out is of the highest standard
• Preventative maintenance to AV equipment
• Any other responsibilities as requested by your supervisor and any senior member of staff

Main Responsibilities

• Provide a warm and professional services to our client and guests
• Perform daily room checks to ensure the audio visual equipment in the meeting rooms and executive offices are tested and in correct working order at all times.
• Setup AV equipment as requested by the client and/or Guest Services team
• Setup all Video Conferencing calls
• Setup meeting room layouts as requested by the client or Guest Services Manager
• First line fault-finding on audio-visual equipment
• Raise and communicate any defeats, foreseeable problems and maintenance to Guest Services Manager at the earliest opportunity
• Support the delivery of AV requirements for any corporate presentations and events
• Briefing and recommending our clients in the best solution for their AV requirement for their event.
• Ensure that spare equipment is maintained in a serviceable state.
• Liaising with 3rd party suppliers
• The ability to take on-board instructions and to follow them through competently
• Ability to handle feedback in a calm, structured and professional manner.
• Carrying out first line maintenance during non-presentation time.
• Communicate effectively with all team members and inform of any delays or foreseeable conflict
• To show flexibility within the role and be prepared to assist when necessary
• To liaise with Guest Services team, cleaning and other departments to ensure the smooth operation of the department
• To present yourself in a professional manner at all times
• To carry out any reasonable management request.   
• Ensure the legal & company requirements for fire, health, safety & hygiene are met and bring to the attention of your line manager any areas of training you feel you need or have missed

The Ideal Candidate

• A high level of customer services in prestigious environments.
• Experience with focusing on individual customer requirements and care whilst meeting required service levels.
• A keen interest in AV & Network technology
• Knowledge of IT Networking
• Knowledge of AV terminology
• Meeting room booking systems – specifically EMS
• Excellent communication skills with a keen eye for attention to detail
• Enthusiastic with a ‘can do’ attitude
• Calm under pressure
• Customer focused with the ability to understand the needs of a client/visitor
• Self-motivated and able to think ‘outside of the box’ in order to deliver a ‘best in class’ service
• Positive approach to learning in role and identifying own training needs as appropriate
• Self-motivated and able to work on own initiative within a team environment
• Dealing with complaints whilst maintaining a professional outlook and positive attitude
• Exceptional organisational skills
• Committed to ‘getting’ the job done without compromising service levels and professionalism
• Able to work flexibly in accordance with business needs  

About The Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.