Cleaning Manager

Job Introduction

Cleaning Manager is to lead and motivate the cleaning team. This is an opportunity for customer focused individuals to implement a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Main Responsibilities

Operational

• Ensure all individual housekeeping and cleaning requirements are in place before the delegates arrive
• Ensure full compliance in relation to the purchasing of all products/equipment necessary to deliver the cleaning service
• Ensure that all costs and expenditure are within the budgeted levels agreed between the Client and Sodexo. Control all costs such as labour, expenses, cash purchases as agreed with your line manager
• Comply with all relevant sections of the Client Quality Assurance Audit.
• Build and maintain excellent client relationships
• Ensure that all equipment, monies and the overall establishment, is safe and secure at all times
• Ensure the standards across the sites are in accordance with the Service Level Agreements and Key Performance Indicators specified in the service contract
• Manage and control all stock, cleaning and chemical requirements used within the department
• Action customer compliments by praising staff and resolve complaints satisfactorily, referring to your line manager where necessary
• Attend to and take all necessary action, statutory or otherwise, in the event of incidents or accident, fire, theft, loss, damage, unfit food, or other irregularities and take such action as may be appropriate
• Comply with all Sodexo Company policies/procedures and client site rules and regulations
• To carry out the Manger role as per roster, undertaking all tasks within this role

People

• To manage recruitment, induct, train, motivate and appraise staff to promote good employee relations and operate within Company procedures, legislation and the Investors in People standards. Maintain training records for all staff, ensuring that individual needs are recognised and met either through on or off job training.
• Ensure that all Sodexo employees project a positive, approachable, friendly and professional image.
• Comply with the procedures as laid down within the Unit Personnel Manual or as advised by the Human Resources Manager.
• Support with the weekly & monthly team briefing meetings using the Company Team Brief format.
• To monitor, report and record all staff absences.
• Ensure all team members training is kept up to date at all times by following training matrix and planner
• To organise the H&S and QS documents, keeping them maintained and audit ready
• Complete weekly stock takes and manage onsite stock levels.
• To complete permit training and manage outside contractors onsite where possible
• To complete any reasonable requests from Management
• Ensure Time Clocking is approved and up to date.

The Ideal Candidate

• Ability to multi task
• Proactive
• Excellent communicator.
• Resilient
• Working with others
• Good listener
• Ability to priorities
• Excellent interpersonal skills.
• Attention to detail.
• Reliable and trustworthy
• Ability to work on own initiative.
• Flexibility that is focused to delivering exceptional customer service.
• Can-do attitude.
• A Hands On approach
• Take charge of your own development

About The Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process