Receptionist/Administration

Package Description

Security Clearance will be required.

Job Introduction

• To be responsible for the efficient service to both internal and external customers.
• To answer all switchboard calls for the main site and support sites.
• To control the critical site access control systems.
• To assist with the building co ordination activities
• To assist in client in all FM requirements and activities.

Main Responsibilities

• To ensure all customers are delivered the highest quality of service through efficient management of the reception desk and continuous improvement to service delivery.
• To answer all switchboard calls for the main site and support sites.
• To create and process and deletion of all ID badges within the service standards documentation, delivering an efficient speed of service.
• To maintain accurate records via clients systems for the site operation.
• To follow the correct incident reporting procedures ensuring the correct documentation and process is followed at all times.
• To review the CCTV footage on a daily basis and report any out of the norm incidents and follow through.
• To provide security activities as and when required, including but not limited to: audits, restriction zones access, review and control access into building.
• To interact with customers to gain feedback on the service provided and communicate your findings to senior management.
• To assist in raising clients PO’s, reviewing utilities queries, ad hoc client requests as required.
• To assist with the postal services for the building.
• To liaise with remote security regarding all aspects of security and building lock and unlock.
• To maintain excellent client and customer relationships.
• To attend team briefings and work huddles as required
• To provide stats on call volumes and customer/visitors on a weekly basis.
• To maintain a clean and tidy reception at all times.
• To report any customer complaints or compliments to a member of the management team.
• To ensure your arrival on duty at the correct time and that your personal appearance is well groomed and meeting the company standards at all times. Ensure that you wear the correctuniform provided and that it is clean and well maintained.
• Ensure the safety and security of company and client property and money.
• To assist with the control of any SOP’s and site processed
• Report any incidents of accident, fire, theft, loss, damage, near misses, hazards and any other irregularities.
• To attend meetings and training courses as may be necessary from time to time.
• To ensure all faults are logged with the help desk in a timely manner.
• When a visitor is leaving you may be required to order a taxi.

The Ideal Candidate

Essential

• Excellent communication skills.
• SIA/CCTV licensed.
• Experience working in a standards /compliance environment.
• Good knowledge of health & safety.
• Organised and tidy.
• Ability to use own initiative.
• Flexible approach to work.
• High standard of personal hygiene and appearance.

Desirable

• Previous experience.
• Proven track record of employment within administration

About The Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.