Soft Services Manager

Package Description

Salary - £35,000 per annum

Job Introduction

Due to a new contract win, an exciting opportunity has arisen for a highly experienced Soft Services Manager with a proven track record.

As a Soft Services Manager you will take accountability for the delivery of all soft services and the teams at our Stockport and Trafford distribution centre. You will play an instrumental role in the delivery of catering, cleaning, security and associated services. You need to have a strong financial acumen, good working knowledge of Health and Safety as well as excellent leadership skills.

Main Responsibilities

• Manage the Catering, Cleaning & Security contracts and associated services  
• Successfully mobilise additional services when necessary.
• Maximise the profitability of the contract and manage costs effectively
• Act as the operational interface between the client(s) and the account Manager/director
• Build long-term relationships with client(s) that add value and are based on mutual trust
• Provide direction and expertise to the operating area by promoting Sodexo strategies 

A full list of responsibilities can be found in the attached job description

The Ideal Candidate

• Previous experience of operational management in a similar environment and a contract of a similar size and scope of services.
• People management experience – especially large teams operating across different shifts and services
• Ability to interpret and utilise financial and commercial information
• Excellent communication skills at all levels
• Achieve set, standards and operate to performance criteria; for example health and safety, hygiene
• Manage multiple workloads and shifting priorities
• Proven ability to work in a partnership and collaborative way with other service providers
• Positive approach to learning in role and identifying own training needs as appropriate
• Self-motivated and able to work on own initiative within a team environment
• IOSH qualification
• Experience of delivering training

About The Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process