Field Operations Manager - Midlands

Job Introduction

We currently have a fantastic opportunity within Sodexo’s Integrator - Property Management Operations team for a highly motivated and customer centric professional working as a Field Operations Manager.

This role is key to both ours and that of our clients success, the front line to our whole operation in assuring service delivery through supply chain and portfolio management.

You must have a good understanding of Facilities Management (FM) Operations, planned and reactive maintenance requirements to ensure that the Clients FM supply chain are building compliance through effective and well communicated proactive service management.

You will lead service improvement, overseeing project delivery and ultimately ensure that all buildings are kept safe, operational and available for our client. 

The role will cover a number of sites across the Midlands and travel will be expected although is limited currently due to the COVID pandemic.

This is an excellent opportunity for an individual who has worked in a similar environment or someone who has the right attitude and skill set to be able to oversee a high volume of operational activity.

• To find out more about Sodexo’s Integrator – property management services click here 
• To find out more about some of our team members, and their roles click here 

Main Responsibilities

• Be an ambassador of the Sodexo brand, the front facing customer liaison of the integrator property management contract
• A senior point of contact for escalation, complaint and or incidents that may occur in relation to the clients portfolio
• Effective supply chain management of the clients procured contractor base
• Project coordination, working with our projects teams to overseeing delivery of lifecycle, upgrade and investment programmes
• Performance validation through CAFM system interrogation and real time auditing
• Analysis driven governance management relevant to your area
• Customer engagement through presentations, 1 on 1’s, meeting attendance etc
• Incident management, coordination of make safe and recovery through the supply chain

The Ideal Candidate

• Someone who is able to build constructive relationships with both internal and external customers.
• Have an good understanding of facilities management.
• An understanding of the maintenance of buildings (lighting, heating, lifts etc)
• Experience of being involved in projects and the coordination of them.
• We will help develop you in this role 

About The Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.