Helpdesk Administrator

Job Introduction

Helpdesk Administrator

Nigle Rice complex, Borris Road, Porlaoise Co Laoise

Mon – Fri 7:45-6pm shifts but must be available on occasion between Mon- Fri 7:45-9pm and Sat 8:30 – 6:15. 

Required to work across any of our PPP Contracts. Operate all helpdesk frontend systems and all reporting and administration functions

Job Introduction.

As part of the Administration team you will be providing first line helpdesk support. The helpdesk is the first point of contact for a variety of facilities management requirements and administration which interfaces with the Facilities Management on site teams and clients (both internal and external) so excellent communication, organisation skills are required.

As a member of the Helpdesk team you will be actively involved in the day to day helpdesk operations providing a friendly and proactive service, efficiently handling each query and logging request to our system in accordance with the requirements of our contract and advising of the consequent solution whilst ensuring compliance within the contractual obligations.

Main Responsibilities

•    Logging Updating and closing Requests on the helpdesk System.

•    Contacting the relevant site ensuring that the requested task is issued to the relevant site person. 

•    Liaise with key teams on all sites (for example site FM, caretakers or cleaning staff) to ensure all issues are resolved.

•    Ensuring all work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's. Required to use CMMS software.

•    Analyse helpdesk open call reports ensuring that they are progressed in accordance with contractual timescales.

•    Assist in the preparation of monthly reports for our schools contracts by providing information required in a timely manner. 

•    Maintain and update all data records as requested. 

•    Posting of invoices to our Accounts system and ensuring that all costs have been approved by the relevant person 

•    Processing payroll when needed and assist with on site time management systems administration

•    Addressing Supplier queries.

•    Assist with Month end closing of accounts.

•    Support the team and Contract/Facilities Managers in day-to-day contract administration.

•    Assist with the placing or purchase orders for goods or services for the PPP contracts

•    Provide audit support to track actions following internal and external site reviews

•    Provide support to contract management with general office administration – minuting meetings, documentation management

•    Ad hoc duties as required.

The Ideal Candidate

•    An understanding of contracts and key performance indicators.

•    Experience in using Excel at advanced level. Experience with Outlook and Word.

•    Previous experience in a similar role in an office administration 

•    Exemplary attention to detail and excellent communication skills.

•    Self-motivated, enthusiastic and professional.

•    Proven ability to work under pressure.  

•    Strong customer service and administration skills.

•    The ability to make decisions, take ownership and use your own initiative to resolve problems.

•    Ability to complete basic bookkeeping & accounts duties

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services, and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces-friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.

We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability Network, So Together, Generations, and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability and making sure disabled people have the chance to fulfil their aspirations.