Hospitality Manager

Job Introduction

Sodexo Live! have a fantastic opportunity for a Hospitality Manager to join our first-class team based at The Brick Community Stadium Wigan, home to Wigan Athletic and Wigan Warriors.

This is an exciting fast paced role. Your passion for organizational excellence will lead an entire team who pride themselves on delivering a high-quality service consistently. You will manage specific conference, events, match day hospitality and teams.

At Sodexo Live! we bring people together; we create exceptional moments and lasting memories. We are a unique community of people mobilized to create live experiences that are unforgettable.

When you join Sodexo Live! you truly belong, you will have the opportunity to thrive with career and learning opportunities available across the organisation - we can’t wait for you to join us!

Main Responsibilities

What you’ll do:

• Manage Catering Services: Oversee daily catering operations at the venue; ensure food preparation and delivery meets dietary, safety, and Sodexo Live! standards.
• Client Relationship Management and Customer Service: Work with the General Manager to build strong client relationships; ensure catering services meet contract requirements and exceed client expectations.
• Maintain the highest standards of customer service within the team.
• Staff Recruitment and Management: Assist the Staffing Manager with recruitment, training, and managing catering staff.
• Ensure staff are well-trained in safety, hygiene, and customer service.
• Compliance and Standards: Uphold Sodexo Live! health, safety, food hygiene, and security standards. Ensure all policies and regulations are strictly followed.

For a full list of responsibilities please read the attached job description

The Ideal Candidate

What you bring:

Essential

• Strong leadership skills to manage and motivate a diverse team.
• Excellent organisational skills to handle multiple tasks and events simultaneously.
• Exceptional customer service skills to build and maintain client relationships.
• Keen attention to detail to ensure compliance with health and safety standards.
• Excellent organisational and time management skills.
• Exceptional communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Good standard of literacy and numeracy 
• Experienced in using Microsoft Office 
• Previous experience in a commercial catering environment

What we offer

We offer a salary of £30,000pa to £35,000pa and a range of excellent benefits. 

Working with Sodexo Live! is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer: 

• Flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development programs
• Countless opportunities to grow within the company.

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

Ready to be part of something greater? Apply today!

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.