Scheduler/Planner (Customer services & call centre experience)

Package Description

In return for your hard work we offer a salary of  £25,000 Plus a bonus of up to 5% company performance related

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

Shift Patterns: 5 days out of 7, scheduled between Monday and Sunday, with shifts occurring between 6:00 AM and 7:00 PM.

Job Introduction

3 Vacancies

Scheduler/Planner – Customer services/call centre experience 

As a Scheduler and Planner at Command Centre Salford you will have amazing relationship building and influencing capabilities who will schedule Planned Preventative Maintenance (PPM) and reactive works.   

The successful applicant  will interact with Customers and Vendors ensuring a prompt, professional and efficient service, in terms of initial response (e.g. via telephone, email message), accurate recording of requests for service and escalating problems before they become issues. Also manage the work orders through to completion and escalate any issues. 

Main Responsibilities

What you will be doing

• To accurately record details of the Site Delivery Teams, Engineering and Third-Party Suppliers and ensure that Team Leaders are aware of situations which could develop into issues.
• To build relationships with key Stakeholders on-site and understand site requirements and specifications.
• To have a proactive approach to job tasks and responsibilities.
• To proactively manage work orders to completion.
• To work within, and to, processes and procedures, e.g. raising and managing purchase orders.
• To respond quickly and efficiently to incoming questions and requests (e.g. via telephone, email message) in line with Client service levels.

 For a full list of responsibilities please view the attached job description

The Ideal Candidate

• Excellent communication skills - written and verbal.
• A minimum of 2 years Customer Service experience (preferably in a Command Center and / or Call Center environment).
• Intermediate computer skills in MS Office – e.g. Word, Excel.
• Prior knowledge and skills in utilizing CMMS applications, e.g. Maximo - especially work planning and scheduling functionalities.
• Have a good understanding of reactive and planned maintenance works, to enable planning of works within SLAs / KPIs.
• Motivation to work within a Team environment.
• Relationship building and influencing capabilities.
• Keen attention to detail with the ability to prioritize and execute a diverse workload in a high-pressure environment.
• Ability to deliver exceptional customer service to Stakeholders (internal and external)

What we offer: 

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development programs
• Countless opportunities to grow within the company

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

About The Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process