Helpdesk Administrator

Job Introduction

Helpdesk Administrator

Location: Nagle Rice Complex, Portlaoise Co. Laois

Shift: Work form 07.45am to 10.15pm Monday to Friday and 07.45am to 6.15pm Saturday as is required .

Salary: Competitive DOE

May be required to work across any of our PPP Contracts. Operate all helpdesk frontend systems and all reporting and administration functions

As a Helpdesk Administrator at Sodexo, you will be the first point of contact for a range of facilities management needs and administration. Your role is vital in ensuring smooth operations by providing first-line support and coordinating effectively with both internal and external clients. With a focus on delivering excellent service, you’ll help manage and resolve queries, keeping everything running efficiently.

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

What you’ll do:

• Log, update, and close requests on the helpdesk system.

• Contact relevant sites and ensure tasks are assigned to appropriate personnel.

• Liaise with site teams to resolve issues.

• Ensure work orders are created, assigned, and prioritised according to KPIs and SLAs.

• Analyse helpdesk reports to ensure timely progress of open calls.

• Assist in preparing monthly reports for contracts.

• Update and maintain data records.

• Post invoices to the accounts system and ensure cost approval.

• Address supplier queries and assist with month-end account closing.

• Support contract and facilities managers with contract administration.

• Help with purchase orders and provide audit support.

• Perform general office administration duties, including minute-taking and documentation management.

• Complete ad hoc tasks as required.

What you bring:

• Understanding of contracts and key performance indicators.

• Experience with advanced Excel, Outlook, and Word.

• Previous office administration experience.

• Exceptional attention to detail and communication skills.

• Self-motivated, enthusiastic, and professional.

• Ability to work under pressure and provide strong customer service.

• Decision-making skills and initiative in problem-solving.

• Basic bookkeeping and accounts duties experience.

What We Offer

Working with our company is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for who you are; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Flexible and dynamic work environment

• Access to ongoing training and development programmes

• Countless opportunities to grow within the company

• Full training supplied

• Employees can opt to increase their employer contribution up to a maximum of 6% with an equal employee match

• Life Assurance - Coverage of 1x annual salary

• Maximum 10% bonus dependent on performance

Ready to be part of something greater? Apply today!

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces-friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.

We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.