Deputy General Manager

Job Introduction

Heritage Portfolio have a fantastic opportunity for a creative and innovative individual to become our Deputy General Manager based at one of Edinburgh’s most prestigious venues.

You will join our team at the Royal Botanic Garden and be responsible for supporting our Head of Operations. Your focus will be on driving commercial success and implementing service excellence across all elements of the contract which includes retail catering and events.

We are looking for an inspirational and creative leader with experience of a high-volume catering operation. The role will deputise for the Head of Operations and will lead the retail catering services throughout the Royal Botanic Garden, Edinburgh. 

Heritage portfolio was founded in Edinburgh in 2002 and since then has consistently produced outstanding catering and event services for private party, private dining, wedding and corporate clients throughout the UK. We have also offered exceptional 'in-house' cafe services in some of Britain's leading visitor attractions, where we have developed a loyal repeat customer base.

Many of our business clients and venue partners have worked with us, and only us, throughout the past decade and more, because they know they can put their faith in our unwavering commitment to the highest possible standards of cooking, service and imaginative event delivery.

Our mantra is ‘building a business to be proud of’, and as we grow and flourish in the world of bespoke events and weddings, we still remain true to our original ethos: to provide an amazing experience that goes beyond the remarkable food we serve.

In 2013 we were granted a Royal Warrant by Her Majesty The Queen for supplier of Catering Services, for which we are extremely proud.

Our people not only look after our customers and clients, but they are also the heart and soul of our business. Renowned for being a cut above the rest, we would love for you to join the team!

Main Responsibilities

• Maximise the profitability of the contract within area of responsibility and deliver the required results.
• Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality.
• Support the Head of Operations in the development of business strategy in line with current and emerging client needs including the roll out of the strategic project plan.
• Lead and maintain account development plans, as well as supporting the change management process and associated Service Levels Agreements (SLAs) ensuring risks are mitigated.
• Manage the services and teams to the agreed standards.
• Ensure that business deadlines and targets are hit.
• Lead the team and take responsibility when needed, act with initiative, demonstrate energy and enthusiasm.
• Demonstrate a high level of thought leadership and act as change agent.
• Champion for retention for Investors in People

For a full list of responsibilities please review the attached job description

The ideal candidate

Essential

• High standard of literacy and numeracy
• Expertly manage senior and often challenging client relationships
• Highly developed verbal and non-verbal communication skills
• Extensive experience in delivering high-quality hospitality operations.
• Proven experience in managing P&L accounts and driving profitability.
• Proven operational knowledge, skills and experience in managing multi-site/multi service operations.
• Manage multiple workloads and shifting priorities.
• Deliver excellence in operational service standards and customer satisfaction.
• Demonstrate resilience when faced with multiple business challenges.
• Ability to interpret and utilise complex and varied financial and commercial information.
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels.
• Achieve set, standards and operate to performance criteria, for example health and safety, hygiene.
• Self-motivated and able to work on own initiative within a team environment.

What we offer

We offer a salary of between £40,000pa to £45,000pa and access to range of excellent benefits, including:

• Performance-related bonus
• Contributory pension scheme
• Life assurance
• Volunteering days via our charity partner STOP HUNGER
• A flexible benefits fund of £1,300 to utilise a range of benefits, including Private Medical Insurance (PMI), dental, gym memberships, retail / hospitality discounts, etc.

If you are customer centric and have the desire to deliver the optimum client service, we want to hear from you! Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive.